dewahubTerms of Use

These terms govern your use of dewahub, our platform for live-dealer games, sportsbook markets, slots, and esports coverage. When you access dewahub through the web browser, Android app, or iOS app, you agree to the conditions set out here. We operate our platform under the assumption that you have read, understood, and accepted these terms in full. If any part conflicts with your local jurisdiction's law, that part does not apply to you, but the rest of these terms remain in effect.

Our service is available only in jurisdictions where local law permits. We do not offer our platform in regions where online gaming or sportsbook services are prohibited. You are responsible for determining whether your jurisdiction permits access and use of dewahub. If you are uncertain, do not register or deposit funds until you have verified your local legal position.

This page covers account opening conditions, deposits and withdrawals, bonus terms, disputes, security obligations, and our jurisdiction notice. For additional detail on privacy and data handling, see our privacy policyFor assistance, contact our support team via the live chat available on dewahub or email us through your account.

Account Opening and Verification on dewahub

When you register on dewahub, you create an account using a valid email address and a secure password of your own choosing. We require two-factor authentication (2FA) as an optional security upgrade; we recommend enabling it. After email verification, you must complete KYC (Know Your Customer) identity verification. This process requires you to upload a national ID or passport, proof of address (such as a utility bill or bank statement issued within the past three months), and your banking details.

Our team reviews KYC documents within hours during business hours in Jakarta, Surabaya, Bandung, Medan, and Semarang. Once approved, your account moves to "verified" status and you can deposit funds. If we reject your documents, we notify you via email and specify what additional information we need. You are responsible for ensuring all documents are clear, legible, and current. False or misleading information may result in account suspension or permanent closure.

You must be of legal age in your jurisdiction to use dewahub. We do not knowingly accept accounts from minors or individuals whose identity cannot be verified. Once your account is active, you alone are responsible for maintaining its security—never share your password or 2FA codes with anyone.

Your responsibilities on dewahub

By using dewahub, you commit to using our platform only for lawful purposes. You will not attempt to hack, reverse-engineer, or interfere with our systems. You will not use automated bots, scrapers, or scripts to access our services. You will not harass other players, dealers, or staff. You will not attempt to exploit bonuses, games, or payment systems in bad faith. Violation of these responsibilities may result in immediate account suspension and forfeiture of your balance.

Deposits, Withdrawals, and Payment Integration

We accept deposits through local payment methods including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet. Deposits are instant in most cases. When you initiate a deposit, your balance updates in your account immediately upon successful transaction confirmation from your payment provider.

Withdrawals require you to request a transfer to your verified bank account or digital wallet. We process withdrawal requests during business hours, typically within one to three business days for bank transfers and faster for digital wallets. Before we release funds, we verify your withdrawal against your account history, KYC documentation, and compliance records. This verification step is mandatory and cannot be skipped.

Bonus terms and conditions on dewahub

From time to time, we may offer bonuses to new or existing players. These bonuses are subject to specific conditions that we communicate clearly when you receive them. Typical conditions include wagering requirements (the number of times you must wager the bonus amount before you can withdraw it), time limits for using the bonus, and game restrictions (which games qualify for wagering). We may forfeit unused bonuses after the specified time limit expires.

Bonuses are promotional gifts and do not constitute guaranteed income. We reserve the right to modify, cancel, or suspend bonus offers at any time. If we identify abusive bonus claims or terms violations, we may recalculate your balance to remove the bonus and any winnings derived from it.

Game Rules and Fairness

All outcomes on dewahub—whether from live-dealer games (Dragon Tiger, roulette, baccarat, blackjack, Sic Bo), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), or sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP)—are governed by their respective game rules and our platform policies. For live-dealer games, outcomes are determined by certified RNG (random number generator) algorithms for card and dice draws, or physical reality for wheel spins. Sportsbook outcomes are determined by official league or tournament results. Slot outcomes are determined by RNG algorithms certified by our compliance partners.

We do not guarantee any outcome or earning potential. Past results do not predict future results. Each spin, each card draw, each sports event is an independent event. Your account balance reflects your actual play history; we do not pad balances or create false credits.

Disputes and Complaint Resolution

If you have a dispute about your account, a specific game outcome, or a withdrawal, contact our support team immediately via live chat on dewahub or email. Provide as much detail as possible: the game name, date and time of play, your account username, and what you believe went wrong. Our team will investigate and respond within three business days.

If our support team's response does not resolve your dispute, you may escalate to our compliance officer. Escalations are reviewed within five business days. Our decision on all disputes is final and binding under these terms.

Security and Data Protection on dewahub

We protect your account and personal data using industry-standard encryption (TLS 1.3) on all communication between your device and our servers. Your password is never stored in plain text; we use cryptographic hashing. Your payment details (bank account numbers, card data, digital wallet credentials) are tokenised and stored separately from your account profile. We do not expose payment details to our customer support team.

Your session times out after subject to verification of inactivity. This prevents unauthorised access if you leave your device unattended. Two-factor authentication (2FA) is optional but highly recommended; if enabled, any login from an unrecognised device requires a one-time code.

Jurisdiction Notice and Legal Restrictions

Our services are available only where local law permits. We do not offer our platform in jurisdictions where online gaming, sportsbook services, or live-dealer tables are prohibited. You are solely responsible for determining whether dewahub access and use comply with your jurisdiction's laws. We assume no liability for your breach of local law.

These terms are governed by the laws applicable to our platform's operating jurisdiction. Any dispute arising under these terms will be resolved according to those laws. We do not accept liability for indirect, incidental, or consequential damages arising from your use of dewahub.

Changes to These Terms

We may update these terms at any time. If we make material changes, we notify you via email or in-app notification. Your continued use of dewahub after such notification constitutes acceptance of the updated terms. If you do not accept changes, you may close your account.

For further questions about these terms, contact our support team through live chat or email via your dewahub account. Our team is available in English, Mandarin, Thai, and Vietnamese across all supported time zones.