dewahub Casino & Sportsbook Data Care

This page describes what data we collect when you use dewahub and how we keep that information protected. We collect personal information to verify your identity, process deposits and withdrawals, comply with local law, and operate our platform securely. Our commitment is to handle your data transparently, store it safely, and never share it with third parties except where legal obligation requires it or you explicitly consent.

Our data protection practices extend across all dewahub services—live-dealer tables, sportsbook markets, slot games, esports coverage, and account administration. Whether you access dewahub from Jakarta, Surabaya, Bandung, Medan, or Semarang, your personal information is encrypted, logged, and governed by the privacy commitments outlined here. We understand that trust is built on transparency, so we explain exactly what we collect, why we collect it, and how long we retain it.

This policy covers our collection practices, use of cookies, your rights, data retention, third-party processors, and contact methods for privacy questions. If anything is unclear, our support team is available to explain our practices in detail.

What Data We Collect on dewahub

When you register for an account on dewahub, we collect your email address, chosen username, and a password you create. These credentials allow you to log in and access your account. We do not store your password in plain text; instead, we encrypt it using industry-standard hashing so that even our staff cannot read it.

During KYC (Know Your Customer) identity verification, we collect your national ID number or passport number, your full legal name, date of birth, and residential address. We request a scanned copy of your ID and proof of address (such as a recent utility bill or bank statement). These documents are required by law to prevent fraud and money laundering. We store them securely and access them only during verification, dispute investigation, or account closure.

When you deposit funds, we collect banking details or digital wallet information. If you use DANA, e-wallet, mobile banking, or local payment, those payment systems transmit tokenised credentials to dewahub—we never receive or store your actual wallet password or PIN. For bank transfers via online payment, e-wallet, mobile banking, or local payment, we collect your account number and bank name, which we use only to process withdrawals to your verified account.

Gaming Activity and Session Logs

When you play on dewahub, we log every game round—each blackjack hand, roulette spin, baccarat shoe, slot spin, sportsbook wager, or esports market interaction. This data includes timestamps, game type, stake amounts, outcomes, and settlement amounts. We retain this information indefinitely on your account so you can review your complete history and we can verify game fairness and settlement accuracy if disputes arise.

Session logs also record your IP address, device type (desktop / mobile), browser identifier, and login time. This data helps us detect suspicious account access or fraud patterns. If someone attempts to log in from an unusual location or device, we may trigger additional verification or notify you via email.

Communication and Support Records

When you contact our support team via live chat, email, or in-app messaging, we record the conversation and any documents you share. We retain these records to resolve your issue, investigate complaints, and improve our service. Support conversations may be reviewed by our compliance or operations team to ensure we have responded correctly.

How We Use Your Data

We use your personal data for the following purposes:

• Account verification and KYC compliance. We verify your identity to comply with anti-money-laundering law and prevent underage access. This is a legal requirement, not optional.
• Deposit and withdrawal processing. We use your banking details and KYC information to process transactions and verify that funds are going to the correct verified account holder.
• Fraud prevention and account security. We analyse login patterns, session activity, and transaction history to detect and prevent fraud, collusion, or account compromise.
• Game fairness and dispute resolution. We retain gaming logs so we can audit outcomes, investigate complaints, and confirm that settlements were calculated correctly.
• Legal and regulatory compliance. We may disclose data to government agencies, regulators, or law enforcement if legally required or in response to a valid court order.
• Service improvement. We analyse aggregated, anonymised data to improve our platform performance, game selection, and player experience.

Cookies and Tracking Technologies on dewahub

Our website and app use cookies to remember your login status, store your preferences (such as language or table selection), and measure site traffic. These are functional cookies necessary to operate dewahub. We do not use cookies for marketing or tracking outside our platform.

When you visit dewahub from Jakarta or any other location, your browser transmits a unique identifier that allows our servers to recognise returning players and provide a personalised experience. You can disable cookies in your browser settings, but doing so may prevent dewahub from functioning properly.

Third-Party Processors and Data Sharing

We work with external service providers to operate dewahub securely. These include:

• Payment processors. online payment, e-wallet, mobile banking, and local payment receive transaction details directly from you; we do not funnel your payment data through them. For bank transfers, our banking partners receive your account details only when you request a withdrawal.
• Cloud hosting providers. Our servers may be hosted outside your jurisdiction, but data is encrypted in transit and at rest. We select providers with strict security certifications and data protection commitments.
• Compliance and verification partners. We may share name, ID number, and address with third-party identity verification services to confirm you are who you claim to be.

All third-party processors sign data processing agreements committing them to protect your information and use it only for the specified purpose. We do not sell your data to advertisers, brokers, or any party outside our operational ecosystem.

Your Rights and Data Access on dewahub

You have the right to request a copy of all personal data we hold about you. Contact our support team and we will provide your data in a portable format (typically CSV or PDF). You can review your KYC documents, gaming logs, transaction history, and communication records.

You have the right to correct inaccurate information. If your address or banking details change, update them in your account settings or contact support. We will verify the new information before processing any withdrawal to the updated account.

You have the right to request deletion of your account and associated data, subject to legal retention requirements. If you close your account, we will delete all non-essential data (such as preferences and session cookies) but retain your KYC documents, gaming logs, and transaction history for seven years to comply with anti-money-laundering regulations and support potential disputes.

Data Retention and Security

We retain your personal data for as long as your account is active. Upon account closure, we retain:

• KYC documents, ID numbers, and banking details for seven years (legal requirement)
• Gaming logs and transaction history for seven years (dispute resolution and audit)
• Support conversation records for three years (service quality and dispute investigation)

After these retention windows expire, we securely delete or anonymise your data. Anonymised data (which cannot be linked back to you) may be retained indefinitely for service improvement and statistical analysis.

We protect your data using encryption (TLS 1.3 for transmission, AES-256 for storage), regular security audits, and access controls. Only authorised staff access personal data, and access is logged. We do not guarantee that no data breach will ever occur, but we invest continuously in security infrastructure and incident response protocols.

Contact and Privacy Rights Enquiries

If you have questions about our privacy practices, wish to access your data, or believe we have mishandled your information, contact our privacy team via [email protected] or through the live chat on dewahub. We respond to all data subject requests within 14 business days. Our support team speaks English, Mandarin, Thai, and Vietnamese, and is available across standard business hours across our operating regions.

We may update this privacy policy to reflect changes in technology, law, or our practices. We notify you of material changes via email or in-app notification. Your continued use of dewahub after such notification constitutes acceptance of the updated policy.

Our Data Protection Commitment on dewahub

We recognise that your personal information is valuable and sensitive. Our privacy practices are built on the principle that you should always know what we collect, why we collect it, and how we protect it. We do not treat privacy as a legal checkbox; we treat it as a core operational commitment that underpins player trust.

Whether you play live-dealer blackjack from Surabaya, wager on Liga 1 matches during Idul Fitri, or deposit funds via GoPay from Bandung, your data receives the same level of encryption, access control, and retention discipline. We operate across multiple jurisdictions, and we comply with the strictest privacy standards applicable to any region we serve.

If you have any concerns about how we handle your data, or if you notice suspicious activity on your account, report it immediately to our support team. We take all privacy and security reports seriously and investigate them thoroughly. Your confidence in dewahub depends on our transparency and our commitment to data protection.